Delivery
A downside of ordering online is waiting for your package to arrive! We understand completely. That is why we do our utmost best to have your package delivered as soon as possible. The delivery time depends on the country we are sending your order to. Delivery time to European countries usually happens within 7-14 days. We strive to deliver to the Netherlands, Belgium, Germany and France within 1-3 business days. Delivery time to the United Kingdom can take 3-5 days. Non-European deliveries may take up to 21 days. You can always track your international parcel using the track and trace code which we send you as soon as we ship the parcel.
We like to keep in touch. So, should there be any delay in processing and/or sending your order, we will contact you about this. This is the same for any other issues that might arise; for example when an item you ordered is out of stock. All mentioned stock availabilities are an indication and no rights can be derived from stock indications.
What happens with my order after I paid?
Payment
Once you paid with the method of your choice, the transaction is being registered in our system.
Order confirmation
When our system receives your payment, it will automatically send an order confirmation to you by e-mail.
At the same time, if you have an account with us, you will now also be able to see your order in the account history.
Warehouse
Your order is now visible in our warehouse software and the items can now be collected/picked up by our warehouse staff.
They take all of your ordered items and get your entire order ready for packing.
We also strive to have orders ready to be shipped as soon as possible (normally within a few days).
Post
Your order is ready to be packed. As soon as your postage label is printed, your package will be registered with the postal service.
You will receive a shipping confirmation by e-mail.
This email includes an international tracking code so you can check your order every step of the way, from our warehouse to your door!
Shipping abroad
Everything is packed and waiting to be collected by the Dutch postal service.
It will be collected and sorted by the Dutch postal service, then put on a plane to start its journey overseas to your country!
Your tracking code will also tell you when your package has arrived in your own country, and what happens with it for the rest of its journey.
Arriving at your door
And just like that, your order is arriving at your doorstep!
You should receive an e-mail beforehand from your local courier, specifying when the package will arrive or if you would like to opt for a different delivery place or day.
This however varies per country and courier, so we can’t guarantee that this will always be exactly the case for you, too.