Privacy statement
When visiting our stores and our website, we may need your personal information. We understand that you may be reluctant to share it. These are your personal data, and we respect your desire to prevent their use for unintended purposes. That is why we do everything to keep your personal data private. We will gladly explain to you why we need your personal data, what we do with it and what your rights are.
What do we do with your data?
Ordering online
When you place an order on our website, we need some information from you to ensure that we can deliver your ordered item(s) as soon as possible. Read everything below about the personal data we collect from you and why it is being used.
Online account
You can make online shopping at Epplejeck even easier by creating an online account. By registering on the website you can create a personal account. Read everything about the personal data we collect from you and why it is being used, right here.
Buying at one of our stores
If you make a purchase at one of our stores, the transaction details are registered. Read everything about the personal data we collect from you and why it is being used, right here.
Purchasing online using Klarna
Klarna is committed to letting you know how we will collect, use, store, share and protect your personal information when you transact with us.
Using our services
At Epplejeck you can use various services. You can have your rugs washed, hire a birth alarm or use our repair service. Read everything about the personal data we collect from you and why it is being used, right here.
Visiting our website
When you visit the Epplejeck website, cookies are used. A cookie (also known as an HTTP cookie) is a small text file placed on your computer or mobile device’s hard drive during your visit. Read everything about the personal data we collect from you and why it is being used, right here.
Epplejeck VIP card
You can use the Epplejeck VIP card in our stores when paying for your purchase, but even without a VIP card you can, of course, pay for your purchases and benefit from promotions and discounts. Read everything about the personal data we collect from you and why it is being used, right here.
Signing up for our newsletter
Do you want to receive the best offers and information about the newest products? Subscribe to the Epplejeck newsletter.
Contacting our customer service
When you reach out to our customer service department, we will ask you for some information, depending on the question or complaint you have. Read everything about the personal data we collect from you and why it is being used, right here.
Participating in our giveaways
At Epplejeck you can regularly participate in fun giveaways. When you have been selected for a giveaway, we will ask you to share some information with us.
Participating in a test panel
At Epplejeck, we regulary invite you to participate voluntarily participate in a test panel. You can then test products and share your experiences with these products.
Sponsorship
Would you like your event to be sponsored by Epplejeck? Submit your sponsorship application by filling in a form on the website. Read everything about the personal data we collect from you and why it is being used, right here.
Leaving a review
When you make an online purchase you will receive an email within a few weeks with the question whether you want to review Epplejeck by writing a review.
Social media
You can also find Epplejeck on various social media channels. Such as Facebook, Twitter, Instagram, Pinterest and YouTube.
Security cameras
We have cameras in all our stores. These cameras contribute to your safety, but also to the safety of our employees and products.
Applying to Epplejeck
When you apply to Epplejeck, we will ask you for some information.
How we take care of your data
At Epplejeck, we want you to shop with a safe feeling. Therefore, we would like to explain why we use your data, how we do it, who has access to it and for how long we keep it.
Legal terms for the processing of data
Your data is processed on the basis of different legal grounds. In certain cases, we are legally required to process your data (e.g., for tax or administrative purposes). In addition, we need your data for the execution of an agreement that we made with you. Your data will also be processed under certain circumstances because we have a legitimate interest in doing so. This legitimate interest is that we use your information for Epplejeck's normal business operations and it poses a limited privacy risk to you. We ask for the obvious data, such as your name, address and place of residence. We do not process special categories of personal data, such as information about your religion, health, or race, unless explicitly required and consented to. Lastly, in certain situations, we will ask you for permission to process your data.
Why do we use your data?
We use your data only when necessary to help you properly. This happens, for example, when
- you place an order
- we deliver your order
- you return a product or have it repaired
- you have contact with our customer service
- you make use of special actions or promotions
- you leave a review
- you receive a newsletter (only if you have given us your permission to do so).
Sometimes we also use your information to improve our service, for example through customer surveys or personalized advice. In doing so, we always take your privacy into account. In some cases we are legally obliged to store your data, for example for our administration or tax obligations.
Who has access to your data?
Only employees who handle your order or query are granted access to your data. For example, our customer service, warehouse or IT specialists. In addition, we share data with trusted partners who help us with:
- delivery
- payments
- product support
- collecting reviews
- targeted advertising through other media
- customer satisfaction research
These parties use your data only to perform their task for Epplejeck and must comply with our privacy rules. In exceptional cases, such as fraud or suspicious situations, we are required to share data with government agencies.
How is your data secured?
The entire Epplejeck website is encrypted with an SSL certificate. Our website is secured with an SSL certificate, ensuring all data is transmitted via a secure HTTPS connection ('S' stands for 'secure'). Additionally, we secure your data with login credentials, password protection, SHA encryption, and other encryption techniques.
Processing agreements have been signed with the companies that process personal data on our behalf. It is documented that these companies take the technical and organizational measures necessary to secure your data. They shall constantly ensure an adequate level of security of the systems in which the personal data are processed. In addition, there is an obligation of confidentiality with regard to the personal data they process
Where is your data stored?
Your data is safely stored in well-secured databases. This is almost always done within the European Union. If data is stored outside the EU, we ensure that your privacy remains protected in the same way.
How long do we keep your data?
We do not keep your data longer than necessary, after that we delete or anonymize it. These are the retention periods we use:
- We delete recorded phone calls after 30 days, unless there is a legal reason to keep them longer
- We retain camera images from our stores for up to 4 weeks, unless there is an investigation
- Inactive customer accounts are deleted after 7 years
- Invoice, payment and order data are retained for 7 years due to our administrative obligations.
- Repair or replacement requests are retained for 7 years
- Consent to newsletters or personalized messages we keep for 5 years; unsubscribes we also keep to respect your choice
- Data for fraud investigation we keep as long as necessary
What are your rights?
You always have the right to see what data we have on you. Through your account you can view, modify or delete this data. You can also:
- Object to the use of your data for marketing purposes
- indicate that your privacy is more important than our interests
- transfer your data to another party (data portability)
- unsubscribe from newsletters via your account or the link at the bottom of each newsletter
- disable cookies in your browser settings
Would you like to have your data corrected, deleted or transferred? Send us an email at
[email protected] and we'll arrange it for you. To make sure it's you, we may ask for additional information.
Responsible for your data
Epplejeck Horse & Rider Superstores BV, established at Icarus 30, 8448 CJ, Heerenveen, is responsible for the processing of your data.
Do you have questions about how we handle your data? Please feel free to contact us:
Mail: [email protected]
Right to lodge a complaint with the Data Protection Authority
In the unlikely event that you still have a complaint about the processing of your personal data, you can also contact the relevant government authority (Personal Data Authority).