Received a damaged or incomplete item?

• Always contact our customer service team first at [email protected].
• In your email, please describe the issue or what is missing and include the following:
  A photo of the damage
  A full photo of the item
  A photo of the item’s label
  Your order number

Items must be returned complete, unused (trying on is allowed), and clean (free from hair, dirt, and/or manure).
If we receive a returned item in a dirty condition, a cleaning fee may be charged between €15.00 and €50.00. Fees will be calculated based on the value of the item and its condition. In some cases, we may need to return the item to you.

Our customer service team will contact you as soon as possible after receiving your email.

Do you have a question for us?