Returns and exchange policy of store purchased items
Is your new rug just a little too small for your horse? Or are your brand new jodhpurs, even with extra thick socks, still too big? Are you, for whatever reason, not extremely satisfied with your brand new item? Don't panic, exchange and return is no problem. Just follow the steps below. We’ll be happy to make it right.
We are happy to offer you exchange or refund on your Epplejeck purchases. Below we have listed everything for you:
- You can exchange or return within 30 days after purchase in one of the 21 Epplejeck stores.
- We can only handle items with the original receipt. So make sure that you always carefully keep the receipt.
- All items must be returned undamaged, unwashed, and with original tags attached.
- See also the conditions for returning your item
- Specially ordered, embroidered or custom-made items cannot be exchanged or returned.
Do you have a question for us?
Please drop us a line via
[email protected], we will be happy to help you.