Just not quite satisfied with your order? No worries. You can send the item/order back to our headquarters in Drachten within 30 days of receipt. Please send along a copy of your invoice and a completely filled out return form. If you would like to receive a different item, you can return the order and place a new order online.
- Returning an online order can be done within 30 days from invoice date
- Always fill out the entire return form and send it along
You can find the return form within your Epplejeck account or in the email containing your invoice. Simply print it out and complete the necessary information
No access to a printer? Not a problem! Instead, write a letter including your details and order number, and include it with your return package
- Should you return your an entire order we will reimburse the entire invoice amount, including shipping costs of the original order. (return shipping costs are yours)
- When returning part of your order only the returned items will be reimbursed. We will not reimburse the shipping costs of the order.
- Returning an order is at your own risk. Make sure to keep the proof of posting.
- Alternatively, you can hand in your return including a completely filled out return form at one of our Superstores.
Return address
Epplejeck
Attn. Webshop
Icarus 30
8448 CJ Heerenveen
The Netherlands