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Easter Eggstravaganza! -25% off an item of your choice with discount code: 25yourchoice

How can I return/exchange my online order?

Just not quite satisfied with your order? No worries. You can send the item/order back to our headquarters in Drachten within 30 days of receipt. Please send along a copy of your invoice and a completely filled out return form. If you would like to receive a different item, you can return the order and place a new order online.

  • Returning an online order can be done within 30 days from invoice date
  • Always fill out the entire return form and send it along
  • You can find the return form within your Epplejeck account or in the email containing your invoice. Simply print it out and complete the necessary information
  • No access to a printer? Not a problem! Instead, write a letter including your details and order number, and include it with your return package
  • Should you return your an entire order we will reimburse the entire invoice amount, including shipping costs of the original order. (return shipping costs are yours)
  • When returning part of your order only the returned items will be reimbursed. We will not reimburse the shipping costs of the order.
  • Returning an order is at your own risk. Make sure to keep the proof of posting.
  • Alternatively, you can hand in your return including a completely filled out return form at one of our Superstores.
Return address

Epplejeck
Attn. Webshop
De Meerpaal 8
9206 AJ Drachten
The Netherlands


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