When you're not home when the package is supposed to be delivered, you will usually get notified by e-mail and typically you should also receive a message in your mailbox from the post. Depending on the delivery company and their rules, they will either try to deliver it again, let you set a date for the next delivery or bring it to the closest post office.
If you know in advance that the delivery date and time will not work out for you, you are typically able to adjust it in the tracking environment.
If you're having issues with the tracking, you can always get in touch with our customer service through [email protected].
Please make sure that the e-mail address you're ordering with is written correctly and to check it regularly, in order to not miss any updates on your delivery status.