Shopping on Epplejeck.com is designed to be as seamless and enjoyable as possible. Whether you're a seasoned equestrian or new to horse riding, we've ensured that every step of the order process is straightforward. Here’s a guide to help you navigate your shopping experience with us, from browsing to unboxing your new gear.
1. Browsing the catalog
The first step in the Epplejeck shopping journey is exploring our extensive catalog. With categories ranging from horse gear and rider apparel to stable equipment and grooming products, there’s something for everyone. Use our search bar if you know exactly what you're looking for, or browse by category to discover new items.
Pro Tip: Don’t forget to check out our “New Arrivals” and “Sales” sections for the latest trends and best deals!
2. Product selection and details
Once you’ve found a product that catches your eye, click on it to view detailed information. We provide high-quality images, product descriptions, and specifications to help you make an informed decision. You can also find size guides, customer reviews, and recommendations for related products.
If you’re still unsure, our friendly
customer service team is just a click away to answer any questions you may have.
3. Adding to your cart
Have you found what you need? Great! Select your desired size, color, or any other available options, and click the "Add to Cart" button. Your item will be saved in your shopping cart while you continue browsing.
You can view your cart anytime by clicking the cart icon at the top right of the screen. Here, you can adjust quantities, remove items, or apply discount codes if you have any.
4. Checking out
Ready to complete your purchase? Head to your shopping cart and click “Proceed to Checkout.” You’ll be guided through the following steps:
1. Login or Create an Account: If you’re a returning customer, simply
log in. New customers can
create an account, which allows them to track their orders and save their details for future purchases.
2. Shipping Information: Enter your shipping address and choose your preferred delivery method. We offer various shipping options to fit your schedule and budget. Click on this
link and check how much the shipping cost will be for your country.
3. Payment Details: Select your
payment method. We accept the following forms of payment on our website:
PayPal
Visa
MasterCard
American Express
Bancontact / MisterCash
GiroPay
KBC Online
iDEAL (Netherlands)
Klarna
4. Review Your Order: Before placing your order, double-check all the details—shipping address, payment method, and items in your cart.
5. Order confirmation
After placing your order, you’ll receive an email confirmation with all the details. This email will include your order number, which you can use to track your shipment. For more information click on this
link.
6. Order processing and shipping
Our team at Epplejeck processes orders quickly and efficiently. Depending on your selected shipping method, your items will be packed and dispatched as quickly as possible. Once your order has shipped, we’ll send you another email with a tracking number so you can monitor its journey. If you are interested in learning more about our shipping costs, please visit our
website.
7. Receiving your order
Delivery times vary depending on your location and chosen shipping option but rest assured; we strive to get your items to you as soon as possible. When your package arrives, check all items against your
order confirmation to ensure everything is correct.
8. Returns and exchanges
If something isn’t quite right, don’t worry. Our
returns and exchanges process is hassle-free. Visit the returns section on our
website for instructions on how to send items back, and we’ll take care of the rest.
Shopping at Epplejeck.com is designed to be easy, efficient, and enjoyable. From browsing to unboxing, we aim to provide you with the best shopping experience. Our customer service team is always here to help if you have any questions. Happy shopping!